@import "https://fonts.googleapis.com/css2?family=Montserrat:wght@300;400;500;600;700&display=swap";
:root{--red-poppy:#f8485e;--dark-grey:#3c3c3a;--white:#fff;--poppy-light:#fca2ae;--poppy-lighter:#fddade;--aqua:#d7ebe7;--beige:#efeadc;--light-grey:#efeeee;--intense-fire:#fcc354;--fresh-mint:#5ab891;--blue-lagoon:#4a8cca;--candy:#ec86a3;--violet:#63238c;--primary:var(--red-poppy);--foreground:var(--dark-grey);--background:var(--white);--secondary:#6b6b69;--border:#d1d1d0;--card-bg:var(--white);--error:var(--red-poppy);--success:var(--fresh-mint);--warning:var(--intense-fire)}*{box-sizing:border-box;margin:0;padding:0}html,body{background-color:var(--background);max-width:100vw;color:var(--foreground);font-family:Montserrat,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;overflow-x:hidden}body{font-size:15px;font-weight:300;line-height:1.6}a{color:var(--primary);text-decoration:none;transition:opacity .2s}a:hover{opacity:.8}h1,h2,h3,h4,h5,h6{color:var(--foreground);font-weight:300;line-height:1.3}h1{font-size:2.5rem}h2{font-size:2rem}h3{font-size:1.5rem}.btn{cursor:pointer;white-space:nowrap;border:none;border-radius:50px;justify-content:center;align-items:center;padding:.875rem 2rem;font-family:Montserrat,sans-serif;font-size:.9375rem;font-weight:500;text-decoration:none;transition:all .3s;display:inline-flex}.btn-primary{background-color:var(--red-poppy);color:var(--white);box-shadow:0 4px 12px #f8485e40}.btn-primary:hover{background-color:#e6364d;transform:translateY(-2px);box-shadow:0 6px 16px #f8485e59}.btn-secondary{background-color:var(--light-grey);color:var(--dark-grey)}.btn-secondary:hover{background-color:#e0dfdf}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.card{background-color:var(--white);border:1px solid var(--border);border-radius:12px;padding:1.5rem;transition:all .3s;box-shadow:0 2px 8px #3c3c3a14}.card:hover{transform:translateY(-2px);box-shadow:0 8px 24px #3c3c3a1f}.badge{text-transform:uppercase;letter-spacing:.5px;border-radius:50px;padding:.375rem .875rem;font-size:.8125rem;font-weight:500;display:inline-block}.badge-open{background-color:var(--poppy-lighter);color:var(--red-poppy)}.badge-ongoing{color:var(--intense-fire);background-color:#fff4e6}.badge-closed{color:var(--fresh-mint);background-color:#e8f5f1}input[type=text],input[type=email],input[type=password],input[type=number],textarea,select{border:1px solid var(--border);width:100%;color:var(--foreground);background-color:var(--white);border-radius:8px;padding:.875rem 1rem;font-family:Montserrat,sans-serif;font-size:.9375rem;font-weight:300;transition:all .2s}input:focus,textarea:focus,select:focus{border-color:var(--red-poppy);outline:none;box-shadow:0 0 0 3px #f8485e1a}.glow{position:relative}.glow:before{content:"";pointer-events:none;z-index:-1;background:radial-gradient(circle,#f8485e1a 0%,#0000 70%);width:200%;height:200%;position:absolute;top:-50%;left:-50%}.text-primary{color:var(--red-poppy)}.text-secondary{color:var(--secondary)}.bg-light{background-color:var(--light-grey)}.bg-aqua{background-color:var(--aqua)}.bg-beige{background-color:var(--beige)}@media (max-width:768px){h1{font-size:2rem}h2{font-size:1.5rem}.btn{padding:.75rem 1.5rem;font-size:.875rem}}
.Layout-module__YDn9fa__layout{background-color:var(--light-grey);min-height:100vh;display:flex}.Layout-module__YDn9fa__sidebar{background-color:var(--white);border-right:1px solid var(--border);flex-direction:column;width:260px;height:100vh;display:flex;position:fixed;top:0;left:0}.Layout-module__YDn9fa__logo{border-bottom:1px solid var(--border);align-items:center;padding:2rem 1.5rem;display:flex}.Layout-module__YDn9fa__nav{flex-direction:column;flex:1;gap:.25rem;padding:1.5rem 0;display:flex}.Layout-module__YDn9fa__navItem{color:var(--dark-grey);border-left:3px solid #0000;padding:.875rem 1.5rem;font-family:Montserrat,sans-serif;font-size:.9375rem;font-weight:400;text-decoration:none;transition:all .2s}.Layout-module__YDn9fa__navItem:hover{background-color:var(--light-grey);color:var(--red-poppy)}.Layout-module__YDn9fa__navItem.Layout-module__YDn9fa__active{background-color:var(--poppy-lighter);color:var(--red-poppy);border-left-color:var(--red-poppy);font-weight:500}.Layout-module__YDn9fa__divider{background-color:var(--border);height:1px;margin:.5rem 1.5rem}.Layout-module__YDn9fa__sectionTitle{color:var(--dark-grey);border-bottom:1px solid var(--border);margin:1.5rem 0 1rem;padding-bottom:.5rem;font-family:Montserrat,sans-serif;font-size:1rem;font-weight:600}.Layout-module__YDn9fa__checkboxGroup{align-items:center;gap:1.5rem;padding-top:1.5rem;display:flex}.Layout-module__YDn9fa__checkboxLabel{color:var(--dark-grey);cursor:pointer;align-items:center;gap:.5rem;font-family:Montserrat,sans-serif;font-size:.875rem;display:flex}.Layout-module__YDn9fa__user{border-top:1px solid var(--border);align-items:center;gap:1rem;padding:1.5rem;display:flex}.Layout-module__YDn9fa__avatar{background:linear-gradient(135deg,var(--red-poppy)0%,var(--candy)100%);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-family:Montserrat,sans-serif;font-size:1rem;font-weight:600;display:flex}.Layout-module__YDn9fa__userSection{border-top:1px solid var(--border);padding:1.5rem}.Layout-module__YDn9fa__userInfo{flex-direction:column;flex:1;gap:.25rem;display:flex}.Layout-module__YDn9fa__userName{color:var(--dark-grey);font-family:Montserrat,sans-serif;font-size:.9375rem;font-weight:500}.Layout-module__YDn9fa__userRole{color:var(--secondary);text-transform:capitalize;font-family:Montserrat,sans-serif;font-size:.8125rem;font-weight:300}.Layout-module__YDn9fa__logoutBtn{background-color:var(--light-grey);color:var(--dark-grey);cursor:pointer;border:none;border-radius:50px;flex-shrink:0;padding:.5rem 1rem;font-family:Montserrat,sans-serif;font-size:.8125rem;font-weight:500;transition:all .2s}.Layout-module__YDn9fa__logoutBtn:hover{background-color:var(--poppy-lighter);color:var(--red-poppy)}.Layout-module__YDn9fa__main{flex-direction:column;flex:1;margin-left:260px;display:flex}.Layout-module__YDn9fa__header{background-color:var(--white);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:2rem;padding:1.5rem 2rem;display:flex}.Layout-module__YDn9fa__pageTitle{color:var(--dark-grey);margin:0;font-family:Montserrat,sans-serif;font-size:1.75rem;font-weight:300}.Layout-module__YDn9fa__headerActions{align-items:center;gap:1rem;display:flex}.Layout-module__YDn9fa__headerTitle{color:var(--dark-grey);font-family:Montserrat,sans-serif;font-size:1.75rem;font-weight:300}.Layout-module__YDn9fa__content{flex:1;padding:2rem}.Layout-module__YDn9fa__loading{height:100vh;color:var(--secondary);justify-content:center;align-items:center;font-family:Montserrat,sans-serif;font-size:1.125rem;font-weight:300;display:flex}@media (max-width:968px){.Layout-module__YDn9fa__sidebar{width:220px}.Layout-module__YDn9fa__main{margin-left:220px}}@media (max-width:768px){.Layout-module__YDn9fa__sidebar{transition:transform .3s;transform:translate(-100%)}.Layout-module__YDn9fa__sidebar.Layout-module__YDn9fa__open{transform:translate(0)}.Layout-module__YDn9fa__main{margin-left:0}}
.ImpersonationHeader-module__7-7lHa__container{color:#fff;z-index:1000;background:linear-gradient(135deg,#f8485e 0%,#ec86a3 100%);padding:.875rem 1.5rem;position:sticky;top:0;box-shadow:0 2px 8px #f8485e33}.ImpersonationHeader-module__7-7lHa__content{justify-content:space-between;align-items:center;gap:1.5rem;max-width:1400px;margin:0 auto;display:flex}.ImpersonationHeader-module__7-7lHa__status{align-items:center;gap:.75rem;display:flex}.ImpersonationHeader-module__7-7lHa__icon{font-size:1.25rem}.ImpersonationHeader-module__7-7lHa__text{font-family:Montserrat,sans-serif;font-size:.9375rem;font-weight:300}.ImpersonationHeader-module__7-7lHa__text strong{font-weight:500}.ImpersonationHeader-module__7-7lHa__stopBtn{cursor:pointer;white-space:nowrap;color:#fff;background-color:#ffffff40;border:1px solid #fff6;border-radius:50px;padding:.625rem 1.5rem;font-family:Montserrat,sans-serif;font-size:.875rem;font-weight:500;transition:all .2s}.ImpersonationHeader-module__7-7lHa__stopBtn:hover:not(:disabled){background-color:#ffffff59;transform:translateY(-1px)}.ImpersonationHeader-module__7-7lHa__stopBtn:disabled{opacity:.5;cursor:not-allowed}@media (max-width:768px){.ImpersonationHeader-module__7-7lHa__content{flex-direction:column;align-items:stretch;gap:1rem}}
.NotificationBell-module__doceWq__notificationBell{display:inline-block;position:relative}.NotificationBell-module__doceWq__bellButton{cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:8px;transition:background-color .2s;display:flex;position:relative}.NotificationBell-module__doceWq__bellButton:hover{background-color:#0000000d}.NotificationBell-module__doceWq__bellIcon{font-size:20px;line-height:1}.NotificationBell-module__doceWq__badge{color:#fff;text-align:center;background:#f8485e;border-radius:10px;min-width:18px;padding:2px 5px;font-size:10px;font-weight:700;line-height:1.2;position:absolute;top:4px;right:4px}.NotificationBell-module__doceWq__dropdown{z-index:1000;background:#fff;border-radius:12px;width:380px;max-width:90vw;animation:.2s ease-out NotificationBell-module__doceWq__slideDown;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 4px 20px #00000026}@keyframes NotificationBell-module__doceWq__slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.NotificationBell-module__doceWq__header{background:#fafafa;border-bottom:1px solid #e0e0e0;justify-content:space-between;align-items:center;padding:16px 20px;display:flex}.NotificationBell-module__doceWq__header h3{color:#3c3c3a;margin:0;font-size:16px;font-weight:600}.NotificationBell-module__doceWq__markAllButton{color:#f8485e;cursor:pointer;background:0 0;border:none;border-radius:4px;padding:4px 8px;font-size:13px;font-weight:500;transition:background-color .2s}.NotificationBell-module__doceWq__markAllButton:hover:not(:disabled){background-color:#f8485e1a}.NotificationBell-module__doceWq__markAllButton:disabled{opacity:.5;cursor:not-allowed}.NotificationBell-module__doceWq__notificationList{max-height:400px;overflow-y:auto}.NotificationBell-module__doceWq__notificationList::-webkit-scrollbar{width:6px}.NotificationBell-module__doceWq__notificationList::-webkit-scrollbar-track{background:#f1f1f1}.NotificationBell-module__doceWq__notificationList::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}.NotificationBell-module__doceWq__notificationList::-webkit-scrollbar-thumb:hover{background:#a1a1a1}.NotificationBell-module__doceWq__emptyState{color:#999;flex-direction:column;justify-content:center;align-items:center;padding:40px 20px;display:flex}.NotificationBell-module__doceWq__emptyIcon{opacity:.5;margin-bottom:12px;font-size:48px}.NotificationBell-module__doceWq__emptyState p{margin:0;font-size:14px}.NotificationBell-module__doceWq__notificationItem{cursor:pointer;border-bottom:1px solid #f0f0f0;gap:12px;padding:12px 20px;transition:background-color .2s;display:flex;position:relative}.NotificationBell-module__doceWq__notificationItem:hover{background-color:#f9f9f9}.NotificationBell-module__doceWq__notificationItem:last-child{border-bottom:none}.NotificationBell-module__doceWq__notificationItem.NotificationBell-module__doceWq__unread{background-color:#fffbf7}.NotificationBell-module__doceWq__notificationItem.NotificationBell-module__doceWq__unread:hover{background-color:#fff5ed}.NotificationBell-module__doceWq__notificationIcon{flex-shrink:0;margin-top:2px;font-size:24px;line-height:1}.NotificationBell-module__doceWq__notificationContent{flex:1;min-width:0}.NotificationBell-module__doceWq__notificationTitle{color:#3c3c3a;margin-bottom:4px;font-size:14px;font-weight:600;line-height:1.3}.NotificationBell-module__doceWq__notificationMessage{color:#666;text-overflow:ellipsis;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:6px;font-size:13px;line-height:1.4;display:-webkit-box;overflow:hidden}.NotificationBell-module__doceWq__notificationMeta{color:#999;align-items:center;gap:8px;font-size:12px;display:flex}.NotificationBell-module__doceWq__ticketRef{color:#f8485e;font-weight:500}.NotificationBell-module__doceWq__timestamp{color:#999}.NotificationBell-module__doceWq__unreadDot{background:#f8485e;border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:8px}.NotificationBell-module__doceWq__footer{background:#fafafa;border-top:1px solid #e0e0e0;padding:12px 20px}.NotificationBell-module__doceWq__viewAllButton{color:#666;cursor:pointer;background:0 0;border:1px solid #e0e0e0;border-radius:6px;width:100%;padding:8px;font-size:14px;font-weight:500;transition:all .2s}.NotificationBell-module__doceWq__viewAllButton:hover{color:#f8485e;background:#fff;border-color:#f8485e}@media (max-width:600px){.NotificationBell-module__doceWq__dropdown{border-radius:0;width:100%;max-width:100%;max-height:calc(100vh - 60px);position:fixed;top:60px;left:0;right:0}.NotificationBell-module__doceWq__notificationList{max-height:calc(100vh - 180px)}}
.AIChat-module__Jb5-xG__container{z-index:1000;position:fixed;bottom:2rem;right:2rem}.AIChat-module__Jb5-xG__floatingButton{color:#fff;cursor:pointer;background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);border:none;border-radius:9999px;padding:1rem 1.5rem;font-size:1rem;font-weight:600;transition:transform .2s,box-shadow .2s;box-shadow:0 10px 25px #667eea66}.AIChat-module__Jb5-xG__floatingButton:hover{transform:translateY(-2px);box-shadow:0 15px 30px #667eea80}.AIChat-module__Jb5-xG__chatWindow{background:var(--card-bg);border:1px solid var(--border);border-radius:1rem;flex-direction:column;width:400px;height:600px;display:flex;overflow:hidden;box-shadow:0 20px 60px #0003}.AIChat-module__Jb5-xG__chatHeader{color:#fff;background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);justify-content:space-between;align-items:center;padding:1.5rem;display:flex}.AIChat-module__Jb5-xG__chatHeader h3{margin:0 0 .25rem;font-size:1.125rem}.AIChat-module__Jb5-xG__chatHeader p{opacity:.9;margin:0;font-size:.75rem}.AIChat-module__Jb5-xG__headerButtons{gap:.5rem;display:flex}.AIChat-module__Jb5-xG__resetBtn,.AIChat-module__Jb5-xG__closeBtn{color:#fff;cursor:pointer;background:#fff3;border:none;border-radius:.5rem;justify-content:center;align-items:center;width:2rem;height:2rem;font-size:1rem;transition:background .2s;display:flex}.AIChat-module__Jb5-xG__resetBtn:hover,.AIChat-module__Jb5-xG__closeBtn:hover{background:#ffffff4d}.AIChat-module__Jb5-xG__chatMessages{flex-direction:column;flex:1;gap:1rem;padding:1rem;display:flex;overflow-y:auto}.AIChat-module__Jb5-xG__welcomeMessage{text-align:center;color:var(--secondary);padding:2rem 1rem}.AIChat-module__Jb5-xG__welcomeMessage p{margin-bottom:1rem}.AIChat-module__Jb5-xG__welcomeMessage ul{margin:1rem 0;padding:0;list-style:none}.AIChat-module__Jb5-xG__welcomeMessage li{color:var(--foreground);margin:.5rem 0}.AIChat-module__Jb5-xG__disclaimer{background:#ffc1071a;border:1px solid #ffc1074d;border-radius:.5rem;margin-top:1rem;padding:.75rem;font-size:.75rem}.AIChat-module__Jb5-xG__message{flex-direction:column;gap:.25rem;display:flex}.AIChat-module__Jb5-xG__userMessage{align-items:flex-end}.AIChat-module__Jb5-xG__aiMessage{align-items:flex-start}.AIChat-module__Jb5-xG__messageAuthor{color:var(--secondary);padding:0 .5rem;font-size:.75rem;font-weight:600}.AIChat-module__Jb5-xG__messageContent{border-radius:1rem;max-width:85%;padding:.75rem 1rem;line-height:1.5}.AIChat-module__Jb5-xG__userMessage .AIChat-module__Jb5-xG__messageContent{color:#fff;background-color:#3b82f6;border-bottom-right-radius:.25rem}.AIChat-module__Jb5-xG__aiMessage .AIChat-module__Jb5-xG__messageContent{color:var(--foreground);background-color:#667eea1a;border:1px solid #667eea33;border-bottom-left-radius:.25rem}.AIChat-module__Jb5-xG__messageContent strong{color:inherit;font-weight:700}.AIChat-module__Jb5-xG__messageContent em{color:inherit;font-style:italic}.AIChat-module__Jb5-xG__messageContent code{background-color:#0000001a;border-radius:.25rem;padding:.125rem .375rem;font-family:Courier New,monospace;font-size:.875em}.AIChat-module__Jb5-xG__userMessage .AIChat-module__Jb5-xG__messageContent code{background-color:#fff3}.AIChat-module__Jb5-xG__messageContent pre{background-color:#0000000d;border-radius:.5rem;margin:.5rem 0;padding:.75rem;overflow-x:auto}.AIChat-module__Jb5-xG__messageContent pre code{background:0 0;padding:0;font-size:.8125em}.AIChat-module__Jb5-xG__messageContent ul,.AIChat-module__Jb5-xG__messageContent ol{margin:.5rem 0;padding-left:1.5rem}.AIChat-module__Jb5-xG__messageContent li{margin:.25rem 0}.AIChat-module__Jb5-xG__messageContent a{color:#3b82f6;text-decoration:underline;transition:opacity .2s}.AIChat-module__Jb5-xG__messageContent a:hover{opacity:.8}.AIChat-module__Jb5-xG__userMessage .AIChat-module__Jb5-xG__messageContent a{color:#fff;text-decoration:underline}.AIChat-module__Jb5-xG__messageContent br{line-height:1.5}.AIChat-module__Jb5-xG__typing{gap:.25rem;padding:.5rem 0;display:flex}.AIChat-module__Jb5-xG__typing span{background-color:var(--secondary);border-radius:50%;width:.5rem;height:.5rem;animation:1.4s infinite AIChat-module__Jb5-xG__typing}.AIChat-module__Jb5-xG__typing span:nth-child(2){animation-delay:.2s}.AIChat-module__Jb5-xG__typing span:nth-child(3){animation-delay:.4s}@keyframes AIChat-module__Jb5-xG__typing{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-.5rem)}}.AIChat-module__Jb5-xG__chatInput{border-top:1px solid var(--border);gap:.5rem;padding:1rem;display:flex}.AIChat-module__Jb5-xG__input{border:1px solid var(--border);background-color:var(--background);color:var(--foreground);border-radius:.5rem;flex:1;padding:.75rem;font-size:.875rem}.AIChat-module__Jb5-xG__input:focus{border-color:#667eea;outline:none}.AIChat-module__Jb5-xG__sendBtn{color:#fff;cursor:pointer;background-color:#3b82f6;border:none;border-radius:.5rem;padding:.75rem 1.5rem;font-weight:600;transition:background-color .2s}.AIChat-module__Jb5-xG__sendBtn:hover:not(:disabled){background-color:#2563eb}.AIChat-module__Jb5-xG__sendBtn:disabled{opacity:.5;cursor:not-allowed}@media (max-width:768px){.AIChat-module__Jb5-xG__chatWindow{width:calc(100vw - 2rem);height:calc(100vh - 4rem);bottom:1rem;right:1rem}.AIChat-module__Jb5-xG__container{bottom:1rem;right:1rem}}